A new venue at the Queen City of the South
The biggest gathering of contact center professionals!
Experience the country's rich heritage
Fantastic lineup of speakers!
Exceptional hospitality and premiere local cuisine
Network with the industry's movers and shakersWe’re bringing the leading industry and business experts to ICCCE – where the world meets the Philippines! Take advantage of our special packages.
The International Contact Center Conference & Expo (ICCCE) is the premier learning and networking event for the contact center industry. Produced by the Contact Center Association of the Philippines (CCAP), ICCCE 2013 combines an industry conference tackling major industry issues and trends, a training and development program for contact center professionals, and an exhibit of the latest products and solutions.
We’re bringing ICCCE to Cebu at the Shangri-La Mactan and Radisson Blu in Cebu City. ICCCE 2013 marks a major milestone as we bring the event to Cebu for the first time. Known as the Queen City of the South, Cebu is a major hub for contact centers, ranked among the top 10, along with Metro Manila, in Tholon’s Top 100 Outsourcing Destinations Report.
For this year, ICCCE introduces exciting new formats that guarantee more in-depth presentations and dynamic group discussions, including round tables, master classes, briefings, workshops, and demos. There will also be more opportunities for networking and leisure, such as networking nights, after-conference parties, water sports, and city tours.
The three-day ICCCE is already on its ninth run, attracting thousands conference delegates, exhibit visitors, and contact center professionals from around the world. As before, we are lining up the best experts in operations, business development, talent management, and information technology to present new insights, discuss trends, and share best practices at the conference.
The Philippines is the number one destination for outsourced voice services in the world. ICCCE 2013 is the venue to learn from innovative and leading-edge practices in contact center operations, people management, and technology application. It is the best and biggest industry event for contact center professionals worldwide!
We are excited to bring the ICCCE to Cebu. This is our way of promoting not just our industry but Philippine tourism as well to local and international delegates. On behalf of CCAP, I would like to invite you attend the premier contact center event of the year!